Introducing Primary Care On Demand
5/1/2025
Mayo Clinic Primary Care is excited to introduce our new mobile app and virtual care service, Primary Care On Demand. Available 24/7/365, this option offers flexible and convenient care for urgent symptoms and conditions, including video visits with a physician.
As a complement to in-person care, Primary Care On Demand syncs with your electronic health record and the patient portal, so care and treatment notes remain all in one place. This means you can easily switch between in-person care with your primary care team and on-demand virtual care.
Below you’ll find answers to a few commonly asked questions about this new service.
What conditions can be treated using Primary Care On Demand?
Use Primary Care On Demand for sudden illnesses and common conditions like sore throat, rash, cough, pink eye, upper respiratory infection, sinus infection, urinary tract infection and many more.
When should I use Primary Care On Demand?
Primary Care On Demand is available any time, day or night. This option is especially helpful when clinics are closed (evenings, weekends and holidays), when same-day appointments fill up and without disrupting school or work schedules. It may also be a good alternative for urgent issues that don’t need a trip to the emergency department.
You can use this new app-based service from home, work or anywhere in Minnesota, Wisconsin or Iowa. Primary Care On Demand is also an ideal option when you’re away from home or don’t have easy access to the clinic.
Who can use Primary Care On Demand?
This service is available for all primary care patients ages 3 and older. Children and teens ages 3 to 17 can use this service with the help of a parent or guardian. Your out-of-town college student and young adult children can also use this service if they need quick care for urgent symptoms.
How do you use Primary Care On Demand?
To access Primary Care on Demand, you’ll need to download the new mobile app through PrimaryCareOnDemand.MayoClinic.org or by scanning the QR code below. You can also find the app on your phone’s app store. Here’s how it works:
Log into the Primary Care On Demand app using your Mayo Clinic patient portal username and password. If you don’t have a Mayo Clinic patient portal account, you can create one by visiting OnlineServices.MayoClinic.org/PatientPortal.- Using the chat feature, answer questions about your symptoms and receive information about your condition.
- If you’d like, choose to move on to a video visit with a physician. You can request to be seen as soon as possible or register for a visit at a future time.
- If necessary, your physician can send a prescription to your preferred pharmacy or order required lab tests.
After you register for a visit, you’ll typically connect with a physician in under 30 minutes. Most patients wait less than 10 minutes for a video visit.
If you complete a video visit with a Primary Care On Demand physician, Mayo Clinic will bill your insurance like a primary care video visit.
If I have questions while using Primary Care On Demand, what can I do?
If you have questions while using Primary Care On Demand, a dedicated support team is available to help 24/7/365. You can reach them through the app or by phone at 507-607-5858.
Mayo Clinic is excited to offer this convenient virtual care option to our primary care patients. Download the app today so you’re ready whenever illness strikes.