Primary Care On Demand
Get 24/7/365 care for urgent symptoms through Primary Care On Demand
Primary Care On Demand is an app-based virtual care service. Available 24/7/365, this option offers flexible and convenient care for urgent symptoms and conditions, including video visits with a physician.
This service is available for all mayo Clinic primary care patients ages 3 and older. Children and teens ages 3 to 17 can use this service with the help of a parent or guardian.
Primary Care On Demand syncs with your electronic health record and the patient portal, so care and treatment notes remain all in one place. This means you can easily switch between in-person care with your primary care team and on-demand virtual care.
When to use Primary Care On Demand
For sudden illness and common conditions: Use Primary Care On Demand for common conditions like sore throat, rash, cough, pink eye, upper respiratory infection, sinus infection, urinary tract infection and many more.
When you don't have easy access to the clinic: You can use this new app-based service from home, work or anywhere in Minnesota, Wisconsin or Iowa. Primary Care On Demand is also an ideal option when you're away from home or don't have easy access to the clinic. Your out-of-town college student can use this service if they need quick care for urgent symptoms.
When clinics are closed: Primary Care On Demand is available any time, day or night. This option is especially helpful when clinics are closed (evenings, weekends and holidays), when same-day appointments fill up and without disrupting school or work schedules. It may also be a good alternative for urgent issues that don't need a trip to the emergency department.
How to use Primary Care On Demand
To access Primary Care On Demand, you'll need to download the mobile app through your phone's app store or by visiting PrimaryCareOnDemand.MayoClinic.org. Here's how it works:
- Log into the Primary Care On Demand app using your Mayo Clinic patient portal username and password.
- Using the chat feature, answer questions about your symptoms and receive information about your condition.
- If you'd like, choose to move on to a video visit with a physician. You can request to be seen as soon as possible or register for a visit at a future time.
- If necessary, your physician can send a prescription to your preferred pharmacy or order required lab tests.
After you register for a visit, you'll typically connect with a physician in under 30 minutes. Most patients wait less than 10 minutes for a video visit.
If you have questions while using Primary Care On Demand, a dedicated support team is available to help 24/7/365. You can reach them through the app or by phone at 507-607-5858.
