Need Care Now?
When you twist your ankle or your daughter develops a rash, you want to connect with a clinician sooner rather than later. That’s why we offer several options for quick, convenient care for minor illnesses and injuries, in addition to your primary care office location.
Need a prescription refilled? Want to review the results of the blood work from your last appointment, or schedule a new one? Your Patient Portal easily connects you with all these services 24 hours a day, 365 days a year from your home computer or mobile device. You can also contact your care team through secure messaging to ask questions or share follow-up information.
Check Symptoms tool
Access the Check Symptoms tool 24/7/365 through your Patient Portal account. This quick, easy and convenient option will ask you to answer a series of questions to evaluate your symptoms, then provide a care recommendation.
Primary Care Nurse Triage
The Primary Care Nurse Triage team consists of expert registered nurses who can discuss new or worsening symptoms, then provide evidence-based recommendations guided by Mayo Clinic expertise and educational content. You can access Nurse Triage 24/7/365 by calling your primary care appointment line during business hours or the Mayo Clinic operator after hours at 507-284-2511.
Mayo Clinic Express Care offers limited care services for minor acute illnesses and conditions that do not require x-ray or blood work for patients 18 months through 75 years old unless otherwise noted. Scheduled appointments are available via your Patient Portal for face-to-face (F2F) or virtual video (VV) visits. Drop-in visits are available on a first-come, first-serve basis (sign up on arrival). Visit our Express Care overview for walk-in clinics.
Mayo Clinic Express Care Online allows you to log on, answer a series of questions and receive diagnosis and treatment for 20 common health concerns within an hour for patients 18 months through 75 years. Hours are 8 a.m. to 7 p.m., 365 days a year. Visit our Express Care overview for more information about online care.
In-clinic and virtual video visits
Appointments with a care team member are available for preventive, acute and chronic needs. You also may schedule a visit with a registered nurse who works closely with your primary care provider and provides advanced assessment, education and follow-up care for a variety of health conditions. Your care team also can refer you to any specialists, if needed. Please contact your primary care clinician before seeking specialty care.
Virtual Video (VV): Video consults can help you get the care you need without leaving home. Here's how to know whether an online visit is right for you:
Video appointments are available to patients with an active Patient Portal account and access to a smartphone, tablet, or computer that has a webcam, microphone and speakers. If it is determined that a video visit is the right option for you, you will receive instructions for conducting your video visit prior to your appointment. Here are some helpful videos to introduce you to the process:
- Connecting to a Video Appointment through the Mayo Clinic App on a mobile device
- Connecting to a Video Appointment through a desktop or laptop computer
Face-to-Face (F2F): If a face-to-face visit is required for hands-on care, our staff can assist you with scheduling an appointment with your primary care team.