New way to check in for your appointment: Mobile Appointment Check-In
You can now use your Mayo Clinic App to check in for most Mayo Clinic appointments. This new feature, Mobile Appointment Check-In, lets you tell Mayo Clinic staff that you've arrived for your appointment and are ready to be seen.
To use mobile appointment check-in, you'll need a Patient Online Services account and the Mayo Clinic App. If you need to create an account, visit mayoclinic.org/onlineservices and select "Create account." Be sure to have your Mayo Clinic number handy as you'll need that when completing the account creation form. If you need to download the free Mayo Clinic App, go to your App Store and search for "Mayo Clinic."
Start at home
The best way to use Mobile Appointment Check-in is to start at home. Log in to the Mayo Clinic App as early as seven days prior to an in-person appointment and complete PreCheck-In. You may be asked to answer some questionnaires or update insurance information. This is often easier to do at home where you have access to the information you'll need to answer these questions.
Arriving at Mayo Clinic
Mobile Appointment Check-In can begin as early as 30 minutes prior to your appointment. You should be at Mayo Clinic when you start check-in. This makes it easier for staff to reach out to you if they have questions or if you have questions for them. To check in from the Mayo Clinic App:
- Log in to the Mayo ClinicApp.
- Find your appointment. You'll see the words, "I'm Here" by the appointment.
- Tap "I'm Here."
- Follow the onscreen prompts.
In some cases, you may be asked to talk to a Mayo Clinic staff member. If you haven't completed PreCheck-In, you'll be asked to complete that before you check in.
In many cases, you'll be asked to go to a waiting area and wait for your name to be called. This means you're checked in for your appointment. No need to use the kiosk or go to the desk. Mayo staff knows you've arrived and will call you when your provider is ready to see you.
Make sure you have the most recent version of the Mayo Clinic App on your phone. You can update it by going to the App Store or using your phone to set up automatic updates.
If you have location services turned on for the Mayo Clinic App, you may receive notifications on your device to check in for your appointment when you are near your appointment location. You'll also need to complete PreCheck-In on the same device you use for Mobile Appointment Check-In to take advantage of these notifications.
View the Mobile Appointment Check-In Using the Mayo Clinic App video to see how this new feature works. To help you remember how to use this feature, you can print out this card or ask a Mayo Clinic staff member for a copy.