New hours for Mayo Clinic Express Care Online

7/5/2018

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Mayo Clinic Express Care Online is one of several ways you can access care for 14 common conditions on your schedule from the comfort of your home. The new hours are now 8 a.m. to 7 p.m., 365 days a year. If you submit a form after 7 p.m., you'll receive a response by 9 a.m. the next day. 

Never used Express Care Online? Here's how: 

  • You must be a Mayo Clinic or Employee and Community Health (ECH) patient and have a Patient Online Services account. To create an account, go to www.mayoclinic.org/onlineservices and select "Create your account". 
  • Log onto Patient Online Services either on the web or through the Mayo Clinic App and select "Express Care Online". Then complete and submit the questionnaire that asks you to describe your symptoms for one of the common conditions. 
  • If you submit the questionnaire during regular Express Care Online hours, you'll receive a response within an hour. If you submit it after 7 p.m., you'll receive a response by 9 a.m. the next day.