Primary Care in Rochester and Kasson

Mayo Clinic Express Care now offers video visits

1/5/2021

ECH_PandemicCareOptions

Mayo Clinic is now offering Express Care video visits to Southeast Minnesota patients.

This new option is available to patients ages 18 months through 75 years. You must have a Patient Online Services account to have an Express Care video visit.

An Express Care video visit is like a face-to-face visit at an Express Care clinic, but instead of going to the clinic, you video chat with a Mayo Clinic Express Care provider on your phone or computer from home. Express Care video visits offer a quick, convenient option for treating minor conditions. 

The cost of an Express Care video visit is $69. Be sure to check with your insurance company for coverage questions. 

How to schedule a video visit

You can self-schedule an Express Care video visit through Patient Online Services (preferred) or call your local Mayo primary care appointment line to schedule. You will be able to select a time for your appointment as soon as 20 minutes from the time of signing up (or 40 minutes if an interpreter is needed). Appointment times range from 8 a.m. to 4:40 p.m., seven days a week. 

Express Care video visits will use the same video technology and process as other Mayo video visits. To access a video visit appointment, go to your Mayo Clinic Patient Online Services account on one of the following: 

  • A computer with a camera, working speakers or a headset, and internet access. 
  • A mobile device in an area with strong internet and enough mobile data and batter life to complete the appointment. 
Here are some helpful videos to introduce you to the process:

Menu of treatable conditions expands

Patients can once again receive treatment for conditions that had been removed from Express Care menus due to COVID-19 safety precautions. There are also some new additions to the list of treatable conditions. 

Some symptoms will require a face-to-face visit versus a video visit, and some will require a video visit or other arrangement due to COVID-19 safety precautions. The newly available treatable conditions are: 

  • Cold symptoms [video visit required]
  • Heartburn [video visit or face-to-face]
  • Medication renewal (non-controlled and short-term) [video visit required]
  • Minor injuries [video visit or face-to-face visit]
  • Nausea [video visit required]
  • Rashes [video visit or face-to-face visit]
  • Sinus symptoms (sinusitis) [video visit required]
  • Sore throat [video visit required]
  • Travel-related motion sickness [video visit required]
  • Vomiting [video visit required]

For the full list of treatable conditions at Express Care, visit our Express Care overview webpage

If you think you have COVID-19

Patients with COVID-19 or symptoms of COVID-19 should call the COVID-19 Nurse Line at 507-293-9525 or use the Check Symptoms feature on Patient Online Services instead of using Express Care video visits. If you do request an Express Care visit for COVID-19 symptoms, a video visit will be required instead of a face-to-face visit.