Primary Care in Rochester and Kasson

Need Care? We're here to help

4/8/2020

ECH_PandemicCareOptions

As we are all asked to "Stay Home" during the current COVID-19 pandemic, we are sure you have questions about your medical care. Rest assured – we are here to help you although we may do so in different ways.

As we review what is needed for all of our patients, we are making frequent changes to the care options we are offering. Here is how you can reach us:

  • Call your care team. Contact your care team via telephone to request an appointment with your primary care provider. Your primary care provider or their health care team will conduct a phone or video visit with you in your home. If your concern is urgent and cannot be resolved through a phone or video visit, an appointment can be made for a face-to-face visit in the clinic. Our goal is to meet your needs during this challenging time period.
  • Patient Online Services. From the comfort of your own home, regardless of the time, you can send a message to your care team with your questions. If you do not yet have a Patient Online Services account, please create one today! Once we receive your message, we will contact you via one of the below options:
    • Telephone visit. A member of your care team will contact you via telephone to discuss your questions or concerns. During this visit, screening will take place to determine whether a face-to-face visit is necessary, and if so, when and where the visit will take place.
    • Video visit. An appointment will be set up with your provider or a care team member via video conference to discuss your questions or concerns. During this visit, screening will take place to determine whether a face-to-face visit is necessary, and if so, when and where the visit will take place.
  • Weekend care options. While we have temporarily discontinued our evening clinic hours, we do have weekend hours available for acute care – by appointment only. Our clinic hours are Saturday 8 a.m.-noon and Sunday 10 a.m.-2 p.m. Contact your care team via telephone to determine if this is the right care option for you.
  • Need immunizations? While we are not currently recommending well patients come in for visits, there are certain instances where this is recommended. More information on immunizations is provided in this article.
  • Mayo Clinic Express Care. Our walk-in clinics are temporarily closed, but please feel free to utilize Mayo Clinic Express Care Online. This option allows you to log in to your Patient Online Services account, answer a series of questions and receive diagnosis and treatment to various common health concerns. This service is available to patients age 18 months through 75 years from 8 a.m. to 7 p.m., 365 days a year, with a one-hour turnaround during normal business hours. (Outside of normal business hours you can expect a reply by 9 a.m. the following day.).
  • Think you have COVID-19 symptoms? Contact your care team via telephone so that one of our nursing staff can assess your symptoms. If you screen positive, you will be referred to one of our drive-through screening clinics.
  • Life-threatening health situations or emergencies. Sometimes, there's no time to wait. For medical emergencies – such as motor vehicle accidents, chest pain or shortness of breath – call 911 or go directly to the Emergency Department.

Your care team wants you to stay healthy and safe – both medically and physically. Utilize the options above to contact us with your questions or concerns. For resources and future updates, continue to follow our featured stories on this website.